Ruler Foods

The manager of this store has restricted his employees to not open registers for any customers before 10am. I am a regular customer and have seen other customers with this same problem. For context, the mornings is the only time I have available to shop for my family. I came in shortly after 9am and bought $300+ worth of groceries. The cashier had to sit and watch me self check out and run out of space to put my groceries on the weighted side after scanning. The system throws a fit if it can't detect weight after you scan so need less to say this whole process was a headache and huge inconvenience to both me and the employee. I've seen elderly customers who had to leave their cart of groceries and walk out because they were too intimidated to use the self checkout and were refused help by opening a register. The manager has had this policy for a very long time and in their incompetency has still failed to see the problems it causes the customers and the employees that work for them. Self checkout should not be forced onto your customers if they don't want to use it. It is an option in every store EXCEPT this one.

Decided to start shopping here over the regular stores we shop at. Started off good. Good prices and wasn't packed. Today went in early because we had things to do.(always on a schedule) well we walked up to the register at 9:45. What do know the registers don't open until 10:00. So an employee pointed me in the direction of self check out. Wouldn't have an issue if self check out got you a discount or we did not have an over the top full cart..(We pay with cash so money was earned not given) I'm not a grocery clerk. The best part was how 4 employees stood around self check out watching all the customers like they were thieves. Watched us struggle with the process since we have not been trained. So yes worse experience ever at a grocery store. If you go make sure it's after 10am unless working for free is your thing..

I shop here all the time. Very clean store, but there is a bird problem currently. They fly overhead and eat the rice and grapes. I've seen several male employees ignore the problem, even after this has been pointed out to them. Summer, shift lead, was AWESOME when I went to talk to her about the problem. She was super friendly, apologetic, and took the time to explain that the birds were coming in through a gap in the dock door. These men could learn a lesson from Summer-THAT IS HOW YOU TREAT CUSTOMERS. Well done, Summer :)

You pay a 25 cent deposit for a cart. There is a lot of good quality Kroger products for a super cheap price. The selection is very limited. Produce is not the best looking. Lot of off brand items, but a great value. The older customer service guy that rang me out was exceptional. He goes above and beyond to help with anything with a smile on his face. Plastic bags cost 10 cents a peice. Very understandable to keep costs low and good for the environment. You can really measure your savings here.